Identified - We have identified this to be a Microsoft issue introduced into Excel at Version 2103 (Build 13901.20312).

Currently, our only known solution is to roll-back your Excel version to Version 2102 (Build 13801.20360).
You can find information on how to roll-back your excel version in the link below.
If you have a dedicated IT team, we recommend you contact them and provide them with this link.

Roll-back guide: https://support.forburyproperty.com/hc/en-us/articles/360004182975
(Please download the attachment and follow the instructions inside the Read Me).

We have contacted Microsoft regarding this issue and will update this issue further when we recieve a response.

For additional assistance, please don't hesitate to contact to support (https://support.forburyproperty.com/hc/en-us/requests/new).
Apr 15, 11:30 NZST
Investigating - We are aware of some customers experiencing issues opening Forbury models in recent versions of Excel.

Affected Excel versions we are currently aware of:
Version 2103 (Build 13901.20312)
Version 2103 (Build 13901.20336)
Version 2103 (Build 13901.20400)

We will update this issue with more details as we have them.

If this issue is impacting you, and you need immediate resolution, a tested workaround is to roll-back your version Excel to before any of these affected versions.

For additional assistance, please don't hesitate to contact to support (https://support.forburyproperty.com/hc/en-us/requests/new).
Apr 12, 17:13 NZST

About This Site

At Forbury we value transparency.
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If you are experiencing an issue not displayed here, please contact Forbury Support.

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